Privacy Policy

Effective Date: October 19, 2025

1. Introduction

Welcome to Teller Audio (the “Service”), a podcast discovery and listening platform operated by Teller 15 Corp. (“we,” “our,” or “us”).

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use the Teller Audio app, website, and related services (collectively, the “Service”).

By using the Service, you agree to this Privacy Policy. If you do not agree, please do not use Teller Audio.

2. Information We Collect

a. Information You Provide

• Account Information: name, email address, and password (if you create an account).
• Subscription Details: payment and billing data (processed securely by Stripe or your app store; we never store full payment details).
• Feedback or Support Messages: if you contact us for help or report an issue.

b. Automatically Collected Data

• Device & App Data: IP address, device model, operating system, app version, and language.
• Usage Data: playback progress, shows you listen to, playlists, and interactions (for personalization and recommendations).
• Cookies & Local Storage: used for session management, playback continuity, and analytics.

c. Guest Usage

You may use Teller Audio without an account. In that case, limited anonymous data (e.g., session activity) may still be collected to improve the Service.

3. How We Use Your Information

• Provide and improve podcast playback and discovery.
• Personalize your recommendations and search results.
• Support AI-powered search and summaries.
• Maintain your playlists and listening history.
• Communicate updates, support messages, or promotional offers (optional).
• Comply with legal and security requirements.

4. AI and Personalization

Teller Audio uses AI models and vector search systems to enhance recommendations and natural language search. We may process your playback and interaction data to improve accuracy and user experience.

AI results are automatically generated and may not always be accurate or exhaustive.

We do not sell your data to AI providers or third parties.

5. Payment Processing

Payments for premium subscriptions are handled by trusted third parties such as Stripe, Apple, or Google. We do not collect or store your full credit card information. All transactions comply with PCI-DSS standards and the respective app store policies.

6. Data Sharing

We do not sell or rent your personal data. We may share limited information with:

• Service Providers: cloud storage, analytics, or AI processing systems (under confidentiality agreements).
• Legal Authorities: if required to comply with law or prevent fraud.

7. Data Retention

We keep your data only as long as needed for legitimate business or legal reasons. If you delete your account, your personal information and listening history are permanently removed from our active systems within 30 days.

8. Your Rights and Choices

• Access, update, or delete your account data in the app.
• Opt out of personalized recommendations.
• Request data deletion or export by contacting us at legal@teller15.com.

If you are located in the EU, UK, or California, you have additional rights under GDPR/CCPA, including the right to data portability and to object to certain processing.

9. GDPR (European Union and United Kingdom)

If you are located in the European Union or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• The right to access the personal data we hold about you.
• The right to correct inaccurate or incomplete data.
• The right to request deletion of your data (“right to be forgotten”).
• The right to restrict or object to processing.
• The right to data portability.
• The right to lodge a complaint with your local data protection authority.

Legal Basis for Processing:

• Your consent (e.g., when creating an account or using personalization features).
• Contractual necessity (to deliver the Service).
• Legitimate interests (e.g., analytics, improvement).
• Legal obligations (e.g., complying with payment laws).

To exercise any of these rights, email legal@telleraudio.com with the subject “GDPR Request.”

10. CCPA (California)

If you are a resident of California, the California Consumer Privacy Act (CCPA) provides you with the following rights:

• The right to know what categories of personal data we collect and how we use it.
• The right to request deletion of your personal information.
• The right to opt out of the sale of personal data (we do not sell data).
• The right to non-discrimination for exercising these rights.

Categories of Data Collected:

• Identifiers (e.g., email, device ID)
• Internet activity (e.g., playback history, interactions)
• Approximate geolocation (for language and regional settings)
• Subscription and billing data (processed securely by third parties)

To make a CCPA request, contact legal@telleraudio.com with the subject “CCPA Request.” We will respond within 45 days as required by law.

11. Security

We use encryption, firewalls, and secure access controls to protect your data. However, no online service is 100% secure. You use the Service at your own risk.

12. Children’s Privacy

Teller Audio is not directed toward children under 13 (or the applicable age in your country). We do not knowingly collect personal information from minors.

13. Third-Party Links

Teller Audio may contain links to external podcasts or websites. We are not responsible for the privacy practices or content of those third-party sites.

14. Changes to This Policy

We may update this Privacy Policy periodically. If we make significant changes, we will notify users via the app or email. The revised version will take effect on the “Effective Date” above.

15. Contact Us

If you have any questions or requests regarding this Privacy Policy, contact us at: legal@teller15.com